e-Learning
SR Coding – Online Course
I created an e-learning course, facilitator guide, and practice activities for new hire Customer Service Agents on how to perform a technical process, referred to as SR Coding.
Siebel Basics – Online Course
I created an e-learning course, facilitator guide, and practice activities for new hire Customer Service Agents on the basics of the Customer Relationship Manager (CRM) software, Siebel, they’d use every day in their roles.
Customer Buying Journey
I created an e-learning course that introduces new sales team members to the typical customer buying journey at the company.
File and Asset Verification- Online Course
I created an e-learning course, facilitator guide, and practice activities for new hire Customer Service Agents on how to perform a technical process, referred to as File Asset and Verification.
Empowering Our Employees to Respond – Online Course
I created an e-learning course to train leaders to appropriately respond to discriminatory and offensive third parties in various scenarios.
Understanding Your Compensation – Online Course
I created an e-learning course for all employees that transparently describes how their compensation is determined.
Workplace Hazardous Materials Information System – Online Course
I created an e-learning compliance course for all Canada employees.
Bully Scenario – Video
I created a 30-second burst learning video describing a potential bullying scenario in the workplace.
It’s Your Career – Video
I created a 3-minute video informing employees of company career development resources.
Using MURAL Templates – Video Demo
I created an informal 4-minute software demonstration video on how to use “custom templates” when using the collaborative whiteboard/canvas tool, MURAL.
LSO Overview – Video Demos and Presentation
I created an ILT (Instructor Led Training) presentation to describe to co-workers several new LMS (Learning Management System) publishing processes. This presentation was accompanied by video demonstrations.